Do customer surveys do more harm than good?
I was with a client on Thursday and we were chatting about his business when he received a call from a person who wanted to conduct a customer survey saying that it would only take a few minutes. I...
View ArticleNet Promoter Score: It could change your life
In a post I wrote back in January called “Do customer surveys do more harm than good?“, which touched on a strategy called your Net Promoter Score (NPS). This approach is based around the idea that...
View ArticleSocial Media Tools Make Net Promoter Score an Imperative
A couple of days ago I referred to an experience my fiancee’s mother had with a bed company here. This got me to thinking about the company’s approach and others’ experience with Dreams, the bed...
View ArticleNet Promoter Score: Would Your Employees Be Promoters of You?
In an earlier post I wrote about Net Promoter Score: It could change your life and how I thought it was a great way to approach your business as it can help focus your business on improving delivery...
View ArticleGil Scott Heron and the Net Promoter Score
Gil Scott Heron and the Net Promoter Score (NPS) approach to surveying your customers who would have guessed that the two could get linked up? I was surprised too. Let me tell you how it happened....
View ArticleBeyond the Familiar – Long-Term Growth, Customer Focus, NPS and other...
This is the 9th interview of this year and I think you are in for a treat. Today’s interview is with Professor Patrick Barwise of London Business School about his new book, Beyond the Familiar. Now,...
View ArticleCreate an enjoyable customer experience and get a Net Promoter Score of 70%
This is the seventh of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It was a collection of thoughts, ideas and strategies to help businesses...
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